Share This

Frequently asked questions

//Corporate

Corporate

How do I sign my organisation up to use Amazing benefits?

Simply contact us on 0868 800 2351 or email corporate@zing.world and one of our friendly consultants will schedule an appointment to come sign your organisation up.

What costs are there to signing up my organisation?

Except for the once of card deployment fee there are no cost to your organisation or employees.

How much are the deployment fees?

A once of cost of $5, $10 or $20 per employee is payable upfront for the deployment of benefits depending on the amount of base life cover you would want to give to each employee.

How long will my employees have base cover?

Each employee will receive base cover for 12 months where after the base cover can be renewed.

How many times a month can I pay my employees for free?

You can pay your employees as many times as you like and no transaction fees will be applicable.

Does the Amazing portal allow me to pay salaries to various banks?

The Amazing payment portal only pays into the Amazing card but employees can move money to their bank card at no cost and transfer to any other bank account if they choose.

How are the employee benefits deployed?

Amazing will send our deployment team to your offices to deploy the Amazing benefits to your employees.

How do I find help?

There are various support channels and the Amazing team is on standby to assist.

What other benefits do my employees receive?

By simply using their Amazing card employees will earn Zing coins which can be used to buy various products like airtime on the AMAZING card. Employees will also earn free additional life cover by simply using their AMAZING card to buy everyday products and services. Employees will also save on account fees and transaction costs. For more information on the AMAZING product please click here.

What do I do if I have branches across the country?

The AMAZING team will deploy your benefits across the country and through our national branch network these employees can be supported.

How long does it take to pay my staff?

Once AMZING has received funds for payroll the transfer is immediate.

Will my HR department be trained on the payment portal?

Yes our deployment team will come train your staff at your offices.

Are there any hidden monthly fees?

No. Except for the deployment fee your organisation or employees will have no additional monthly charges including monthly account fees on the bank account.

//Diaspora

Diaspora

What is AMA.ZING?

AMA.ZING is a product that is revolutionising financial inclusion for emerging markets through the provision of free access to mobile banking and basic insurance services for millions of excluded and disenfranchised consumers.

How does it work?

AMA.ZING members in South Africa enjoy FREE access to purchasing products and paying bills in Zimbabwe in SA Rands. Simply download the App, Purchase US$ linked AMA.ZING Coins in Cash or by Bank Card and redeem your Coins against purchases or bills to be paid in Zimbabwe. Gold members not only enjoy on-line real-time purchases but also EARN CashBack rewards and FREE Insurance cover from the AMA.ZING Team.

Who or what is behind AMA.ZING?

AMA.ZING is offered through The Zing Group of companies based in South Africa, Mauritius, Seychelles, Zimbabwe and Malawi and backed by Swiss RE, the world's second-largest reinsurer based in Switzerland.

Where can I get more information?

AMA.ZING offers on-line support at www.ama.zing.world, via email info@zing.world and through the AMA.ZING customer service centre on +27 (0) 87 001 0515

Is AMA.ZING only for Zimbabweans?

Anyone living outside of Zimbabwe that has a need to purchase products and pay bills in Zimbabwe may register for FREE

Is it App only, or can I call a call centre to assist me?

The AMA.ZING customer service centre is available between 08:00 and 17:00 Monday to Friday to assist. Contact number is +27 (0) 87 001 0515. Members may also use our in-app help at any time.

Do you need a smartphone and if so what phones are supported?

Members need an Android smartphone with the operating system Ice Cream Sandwich 4.0 or any newer version of Android’s operating system

When will the iOS (apply) version be available?

We are working on an iOS version. Keep an eye on our website www.ama.zing.world for updates

Does the Application cost anything?

Members may register and transact for FREE or choose to pay an annual Gold membership fee of $5.00 to access FREE Insurance benefits and CashBack rewards.

How big is the Application to download?

The app will be 7mb.

How do I register?

Download the AMA.ZING android app and follow the simple sign-up process. You will only need to give us your name and mobile number.

Is there a PIN or password?

Yes, you will need a secure password to access the AMA.ZING product and to help us protect your information and keep your Coin balance safe. We take the security of your information very seriously.

Do I need any special documentation to register?

No documents are required to register. All we need is your name and mobile number.

What are the costs?

Members may choose the FREE option or the Gold option at $5.00 per year. Gold members will enjoy 12 months FREE Life cover PLUS EARN CashBacks on qualifying transactions.

How will I be billed?

In order to transact on AMA.ZING you will need to purchase Coins. Coins are a product available in-app or via our AMA.ZING customer service centre. Each coin is worth US$0.01. In-app: simply select top-up, enter the US$ amount you want to add to your AMA.ZING wallet account and select done. You will receive a quote in Rands for the number of coins you want to buy. Easily pay in cash by visiting one of the 7,000 approved pay points around South Africa, use the instant eft facility in the App or add your bank card in-app. Once payment is received your coins will be added to your wallet account.

What type of different account types/packages do you offer?

Members may register and transact for FREE or choose to pay an annual Gold membership fee of $5.00 to access FREE Insurance benefits and CashBack rewards.

Can I upgrade/downgrade packages?

User may upgrade to Premium at any time. Gold members that do not renew their annual membership will automatically default to the FREE option.

What’s the difference between the packages?

Gold members enjoy FREE insurance, CashBack rewards and lower coin purchase fees. All members enjoy FREE on-line real-time product purchases and bill payments. FREE person to person Coin transfers and FREE conversion from Coins to products.

What rewards do I get/ qualify for on each package and how are these calculated?

Gold members pay a once off $5.00 membership fee and get FREE funeral cover for a nominated person living in Zimbabwe PLUS they EARN CashBack rewards on all qualifying spend for 12 months. For example, a user spending $50 on airtime will EARN $1.00 in Coins. FREE members will enjoy FREE conversions from coins to products and to pay bills but not EARN CashBack rewards or enjoy FREE Funeral cover.

Are my rewards instant or do I have to wait until the end of the month to get them?

CashBack rewards are instant and all transactions are processed in real-time. For example, if you purchase electricity for a meter number in Harare it will be instant.

Do I earn rewards or get discounts on all items?

CashBack rewards are Received on all qualifying purchases such as electricity, airtime, funeral insurance, 3rd party motor vehicle insurance etc. We will confirm the CashBack rewards for each of your transactions.

Why are some items giving lower/higher rewards/discounts that others?

Whenever we RECEIVE commissions we share these with our Gold members. Commissions vary and, therefore, so do the CashBack percentages. Non-Qualifying spend is typically linked to transactions where we do not receive qualifying fees and therefore no CashBack is shared with our members. When we RECEIVE so do you!

What are AMA.ZING Coins?

Coins are an AMA.ZING product similar to points. Each coin is worth UD$0.01. Coins may be converted to products and used to transact on the AMA.ZING platform. They may be transferred to other members but may not be cashed out.

Are AMA.ZING Coins a Crypto Currency?

AMA.ZING Coins are not a Crypto currency but should rather be viewed as points where each point is worth $0.01. The coins do not fluctuate in value and are backed by actual US$ funds. The Rand value of coins may vary depending on the daily US$ / Rand exchange rate but once purchased the coins will always be worth US$0.01 each.

How do I purchase AMA.ZING Coins or top-up my wallet?

In order to transact on AMA.ZING you will need to purchase Coins. Coins are a product available in-app or via our AMA.ZING customer service centre. Each coin is worth US$0.01. In-app: simply select top-up, enter the US$ amount you want to add to your AMA.ZING wallet account and select done. You will receive a quote in Rands for the number of coins you want to buy. Easily pay in cash by visiting one of the 7,000 approved pay points around South Africa or add your bank card in-app. Once payment is received your coins will be added to your wallet account.

Are there any discounts available if I buy many coins?

Coins are always worth $0.01 each and not discounted but Gold members will enjoy CashBack rewards which are similar to discounts on qualifying purchases and transactions.

Can I do an EFT? What are your bank details?

We accept EFT payments for Coin purchases. Contact our Customer Service agents for assistance on +27 (0) 87 001 0515. In app there is an instant eft facility that members can use to buy coins.

How long does it take for my deposit to show if I have made a payment (1) at Pay@ (2) Credit Card (3) EFT?

All Coin purchases will reflect in your account immediately when payment is received. You will receive confirmation via APP, email or SMS.

I’ve changed my mind can you refund my deposit?

We cannot cater for refunds as the funds have been used to purchase Coins. You may transfer the Coins to other members that may wish to purchase them from you.

Is there a minimum or maximum number of coins I can buy?

The limit is US$1million in a year.

What happens if I want to cash my coins out?

We cannot cater for refunds as the funds have been used to purchase Coins. You may transfer the Coins to other members that may wish to purchase them from you.

Can I transfer these coins to friends and family in SA?

AMA.ZING members may transfer coins to any other AMA.ZING user for FREE.

Can I transfer these coins to friends and family outside of SA?

AMA.ZING members may transfer coins to any other AMA.ZING user for FREE.

What can I buy with these coins?

Coins may be used to purchase: electricity, airtime, funeral cover and 3rd party motor vehicle cover. Coins may also be used to pay bills such as school fess, church contribution, municipal bills, landlords etc.

Do you have a referral program?

With AMA.ZING you can make money while you sleep. Simply refer a new user using your promo code and EARN each time that user transacts. Visit www.ama.zing.world for more details

How do I get started with AMA.ZING?

Download the AMA.ZING app from the Google play store and sign-up. It is FREE

What are the requirements for cashin in at a payment point?

Members will need to give the teller at AMA.ZING approved retailers their Coin purchase bill number. The teller will enter the bill number and confirm the amount to be paid. You do not need any ID or documentation other than the bill number that we issue when you purchase the Coins.

Tell me about the funeral cover?

From as little as $0,50 (50 Coins) per person per month members can insure the life of loved ones living in Zimbabwe for $200. In the event of death, the beneficiary of the policy will receive the payment in US$ in Zimbabwe.

Does AMA.ZING accept credit cards?

Credit cards are accepted as a method of payment.

Does AMA.ZING have a call centre for queries?

As an AMA.ZING user you will have FREE access to the AMA.ZING private banker service to assist you with any questions and to help you with any transactions you need to make.

Ready To Be a part of something AMA.ZING?

download
Close